Terms & Conditions
- Terms & Conditions of Business
- Our Products
- How we use your personal information
- How the contract is formed between you and us
- Your right of return and refund
- Our right of cancellation
- Price of items
- How to pay
- Events outside our control
- Other important terms
1. Terms & Conditions of Business
1.1 These Terms and Conditions govern the use of our website www.mirovski.com (Website) and the purchase of goods which we supply to you via the Website. We are Mirovski limited, a company registered in England and Wales under company number 8636227 and with our registered office at Suite 34, 67-68 Hatton Garden, London, EC1N 8JY, U.K. Our VAT number is GB 179 3013 04.
1.2 We will use reasonable endeavours to ensure that the Website is available at all times. However, we cannot guarantee that the Website or any particular function or feature of the Website will always be available or error free.
1.3 By using or accessing the Website indicates your acceptance of these Terms and Conditions in full. If you disagree with these Terms and Conditions or any part of them please do not continue to use the Website. We may change these Terms and Conditions by updating this section. Your use of the Website following changes to these Terms and Conditions will constitute your acceptance of those changes.
1.4 By using the Website you confirm that you are at least 18 years of age or have the authority and consent of your parents or guardians to do so. You may only purchase goods from our Website if you are at least 18 years of age.
1.5 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of the Website shall remain at all times vested in us.
1.6 To contact us, please see our Contact Us page.
- 2. Our Products
2.1 All items shown on our Website are subject to availability. We will inform you by e-mail as soon as possible if the item you have ordered is not available and we will not process your order if made.
- 3. How we use your personal information
- 4. How the contract is formed between you and us
4.1 For the steps you need to take to place on order on our Website, please complete the information required on our Website.
4.2 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each section of the order process.
4.3 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 4.4.
4.4 We will confirm our acceptance to you by sending you an e-mail that confirms that the goods have been dispatched (Dispatch Confirmation). The contract (Contract) between us will only be formed when we send you the Dispatch Confirmation.
- 5. Your right of return and refund
5.1 We are confident you will be very pleased with your purchase. However, if you are a consumer (i.e. you are not purchasing either wholly or in part for your business or you are not a business), you have the right to cancel the Contract during the period set out below in clause 5.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep the goods, you can notify us of your decision to cancel the Contract and receive a refund, excluding any postage or courier charges and, if you are outside the European Union, excluding any import duty, tax or other payments made to the country of destination of the goods.
5.2 All items returned to us must be in the same condition as they were sent to you and in their original packaging at your own cost and you must ensure the goods are adequately insured during the return to us. The procedures for returns set out in the Customer Service page must be followed.
5.3 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed and lasts for fourteen (14) days.
5.4 To cancel a Contract, you must inform us in writing addressed to Mirovski Limited, Suite 34, 67-68 Hatton Garden, London, EC1N 8JY, U.K. or by sending an e-mail to firstname.lastname@example.org. You may wish to keep a copy of your cancellation notification for your own records. A cancellation notice by e-mail is effective from the date you sent us the e-mail.
5.5 You will receive a full refund of the price you paid for the goods. We will process the refund due to you as soon as possible and, in any case, within fourteen (14) days of the day on which you gave us notice of cancellation as described in clause 5.4 or if the goods have already been delivered to you within fourteen days of receipt by us of the returned goods in pristine condition.
5.6 We refund you on the credit card or debit card used by you to pay.
5.7 No refunds will be allowed outside the period stipulated in clause 5.3.
- 6. Delivery
- 6.1 We aim to deliver goods to you, to the delivery address you have requested in your order by the date estimated in the Dispatch Confirmation, unless there is an Event Outside Our Control (as defined in clause 11.2). If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
6.2 We are unable to deliver to a PO Box, APO/FPO or BFPO address.
6.3 Delivery will be completed when we deliver the goods to the address you gave us. We will use reasonable endeavours to make delivery of the goods within fifteen (15) working days of the date of issue of the Dispatch Confirmation.
6.4 You must make arrangements to receive the goods despatched to that address. A signature will be required for proof of receipt.
6.5 You must comply with all applicable laws and regulations of the country for which the goods are destined. We will not be liable or responsible if you break any such laws or regulations. You will be responsible to pay all customs fees, import duties. taxes and any other charges to the country the goods are being sent if that country is outside the European Union. When your order arrives at customs either our shipper, DHL, or the customs office will contact you directly to arrange for the payment of any charges that may be due.
6.6 The goods will be your responsibility from the completion of delivery.
- 7. Our right of cancellation
7.1 We reserve the right to cancel the Contract between us if we do not deliver to the country to which we are requested to deliver the goods ordered (please refer to the Website) or we have insufficient stock to deliver the goods you have ordered. We reserve the right to decline an order to deliver goods to certain countries not listed on the Website.
7.2 If we cancel the Contract we will notify you by e-mail and will credit to your debit or credit card any sums deducted by us as soon as possible and in any event within 30 days of your order. We will not be obliged to offer or pay any additional compensation for disappointment suffered.
- 8. Price of items
8.1 The prices of the items of jewellery will be as quoted on our Website from time to time. The prices indicated on our Website at checkout include all taxes, including VAT and delivery charges if you are resident in a European Union country and the goods are being sent to a European Union country. If you are outside the European Union and the goods are being sent to a non-European Union country you will be responsible for all customs duties, import fees, taxes and any other charges applicable in the country concerned. We take all reasonable care to ensure that the prices of goods are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of any goods you ordered, please see clause 8.4 for what happens in this event.
8.2 Prices for items of jewellery may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.
8.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the goods in full before the change in VAT takes effect.
8.4 Our Website contains a large number of items. It is always possible that, despite our best efforts, some of the items on our site may be incorrectly priced. If we discover an error in the price of the goods you have ordered we will inform you by e-mail of this error and we will give you the option of continuing to purchase the goods at the correct price or cancelling your order. We will not process your order until we have your instructions.
- 9. How to pay
You can only pay for goods using a debit card or credit card. We accept the following cards:
9.2 All credit and debit cardholders are subject to authorisation and authentication. If the issuer of your payment card or our service provider refuses to, or does not for any reason authorise or validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of the items ordered as a result.
9.3 By providing the relevant information to us, you specifically authorise us to transmit or to obtain information about you from third parties from time to time including but not limited to your name, address, telephone number, debit or credit card details or credit reports to authenticate your details and delivery address for the goods, validate your payment card and obtain authorisation for your payment for the goods.
9.4 No information will be passed to any third parties beyond Stripe, the credit and debit card clearing system and Mirovski Limited.
- 10. Goods
10.1 Subject to those warranties implied by law we do not offer any warranty or guarantee on our goods.
10.2 These Terms and Conditions do not exclude our liability (if any) for:
(a) personal injury or death resulting from our negligence;
(c) any matter which it would be illegal for us to exclude or attempt to exclude our liability.
10.3 We will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
(a) any loss of profits, sales, business, or revenue;
(b) loss or corruption of data, information or software;
(c) loss of business opportunity;
(d) loss of anticipated savings;
(e) loss of goodwill; or
(f) any indirect or consequential loss.
10.4 Our liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the goods purchased.
10.5 Any representation, condition or warranty which might be implied or incorporated into these Terms and Conditions by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the goods are suitable for your purposes.
- 11. Events outside our control
11.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.
11.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or delays in shipments of goods on the part of courier companies, Royal Mail whose services we may employ or delays experienced in clearing goods through customs of relevant countries.
11.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you by e-mail as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of items to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
- 12. Other important terms
12.1 This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
12.2 The Contract and all communications between us will be conducted in the English language.
12.3 Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
12.4 If we fail to insist that you perform any of your obligations under these Terms and Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
12.5 These Terms and Conditions are governed by and construed in accordance with English law. This means a Contract for the purchase of goods through our Website and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction to settle any disputes which may arise out of or in connection with these Terms and Conditions or use of the Website.